Shipping
- Processing Time: Orders are typically processed within 1–2 business days.
- Domestic Shipping: Standard delivery within the U.S. takes 3–7 business days, depending on your location.
- International Shipping: Available to select countries; delivery times vary by destination and customs processing.
- Shipping Rates: Calculated at checkout based on order weight and location.
- Order Tracking: Once shipped, you’ll receive a confirmation email with tracking details.
Returns & Exchanges
- Eligibility: Returns are accepted within 30 days of purchase on unused, unopened, and undamaged items.
- Exclusions: Perishable items such as loose-leaf teas and food products cannot be returned once opened. Accessories and merchandise must be in original condition and packaging.
- Process: To initiate a return, please contact our support team with your order number. We’ll provide return instructions and mailing details.
- Refunds: Approved returns will be refunded to the original payment method (shipping fees are non-refundable).
- Exchanges: If you received a defective or incorrect item, we’ll happily replace it at no additional cost.
Our Promise
We want you to enjoy every sip and every accessory you purchase from us. If you’re not fully satisfied, reach out — we’ll do our best to make it right.